In normal times, we strive to maintain a healthy ecosystem for guests and staff alike through a long-standing commitment to cleanliness, safety and preventative maintenance. The A+ scores we consistently receive from inspections of our dining/lodging facilities by the TN Dept of Health speak to the higher standard to which we hold ourselves. In these less than normal times, we hold ourselves to an even higher standard. Beyond normal protocols to mitigate risks posed by infectious diseases, we have taken other steps particular to our location. Some measures are temporary, while others are indefinite or potentially permanent. We will revisit these practices on a weekly if not more frequent basis, and calibrate them to be in tune with current CDC and state recommendations.
[revised Monday, May 25, 2020]
General Policies & Practices
We invite guests, whether traveling individually or collectively, to assess their health prior to arrival and remain home if not feeling well.
We convert penalties for illness-related cancellations to full credits, redeemable within a generously defined time frame.
Though we invite guests to arrive earlier, we have shifted room check-in from 3:00 to 4:00, allowing us time to perform "deep" room turn-overs.
Meal & Bar Service Protocols
Corporate and special events aside, we seat no more than 50% of total dining area capacity.
Corporate and special events aside, we place dining tables at a minimum of 7' apart.
Corporate and special events aside, we offer a choice between plated or take-out service at breakfast & dinner.
In common gathering areas, we provide non-alcoholic beverages & snacks upon request rather than at a self-serve station.
While full bar service remains available, we have eliminated bar seating.
If provided at all, we use disposable menus and only offer patrons freshly printed ones.
We disinfect points of contact in dining areas after every seating, including chairs, table surfaces & sides and table top accoutrements.
Event Specific Protocols
Per state guidelines, we are not currently hosting events with over fifty guests.
At breakfast, we offer event clients a choice between a private buffet or take-out service.
At lunch & dinner, we offer event clients a choice between a private buffet, plated or take-out service.
At session breaks, we offer event clients a choice between a private self-serve or full-serve break station.
We set-up tables in meeting and dining rooms per event client request, but when possible recommend 6' apart seating.
We disinfect points of contact in meeting rooms after every meeting, including chairs, table/counter surfaces, sides and AV equipment.
We disinfect points of contact at the Main Lodge & Gristmill three to four times from 10:00 a.m. to 6:00 p.m.
We provide hand sanitizer stations at points of ingress/egress at the Main Lodge, Gristmill & Solstice, and in common gathering areas in the same buildings.
As weather conditions permit, we keep open doors of ingress & egress at the Main Lodge and Gristmill from 10:00 a.m. to 6:00 p.m.
We are offering bellhop service only upon request to further minimize points of contact.
We perform "deep" turn-overs for overnight accommodations, paying special attention to points of contact such as remote controls, etc.
We request that guests pay by credit card and do not require the card to be present to complete the transaction.
We take staff temperatures every time a staff member clocks-in and send staff home if their temperature exceeds 100.4.
We schedule staff to arrive, take breaks/lunch, and depart on a staggered schedule to reduce moments of congregation.
When possible, we schedule staff to work independently of – or at least 6' feet from – each other.
We have required staff to sign an agreement indicating they will refrain from coming to work if they have had close contact with a confirmed case of COVID or if they have recently experienced symptoms of illness, COVID or otherwise.
We require staff to wear masks when other staff members are in the vicinity and provide staff with a new mask weekly.
We keep an adequate inventory of health supplies on-hand to support this effort, including a touchless thermometer, masks, gloves and cleaning agents.
We require staff to wash their hands upon arrival and incessantly throughout their shift.
We disinfect points of contact in back-of-house areas after every use.
We disinfect all delivered packages upon arrival.
We have posted CDC signage in back-of-house areas reminding staff of steps they can take to mitigate the risks of respiratory diseases.
We allow staff to work remotely when such work is available to be performed.
We have suspended in-house staff meetings.
Please contact us should you have any additional suggestions or concerns.