In normal times, we strive to maintain a healthy ecosystem for guests and staff alike through a long-standing commitment to cleanliness, safety and preventative maintenance. The A+ scores we consistently receive from inspections of our dining & lodging facilities by the Tennessee Department of Health attest to the higher standard to which we hold ourselves.
On the bumpy and circuitous road back to normal times, we remain committed to practices that reduce the risk of infectious disease. Beyond calling attention to aspects of Evins Mill that may intrinsically reduce those risks - it is for example a fundamentally outdoor experience with a limited number of patrons and within a short drive of most who patronize the resort – we continue to implement and refine a suite of measures to further mitigate the risk, which are outlined below. We revisit these procedures and policies on a weekly basis and re-calibrate them to stay in tune with current CDC and state recommendations.
[revised November 16, 2021]
We invite guests to assess their health prior to arrival and remain home if not feeling well.
We convert penalties for cancellations to full credits, redeemable on select nights within a collaboratively defined time frame.
Meal & Bar Service Protocols
As of Friday, July 30, we require unvaccinated AND vaccinated staff to don facial coverings during all meal services.
We offer take-out service at breakfast & dinner in lieu of dining in and provide an outdoor dining option in season.
Other Front-of-House Protocols
As of Friday, July 30, we require unvaccinated AND vaccinated staff to don facial coverings when assisting guests in person.
As of Friday, July 30, we encourage vaccinated and unvaccinated guests to don facial coverings when checking-in/out.
We have provided financial and other incentives for staff to get vaccinated (85% of staff are fully vaccinated).
We require unvaccinated staff to don facial coverings at all times, whether working inside or outside, solo or with another staff members.
As of July 30, we require vaccinated staff to don facial coverings when working inside and in proximity to other staff members.
We provide staff members with washable masks.
We require house managers to sign a daily form confirming they are enforcing facial covering requirements.
Event Specific Protocols
We offer event clients at all meal services a choice of three service modes: plated, take-out, or reverse-serve buffet.
We offer event clients at break services a choice between a private self-serve or full-serve break station.
We set-up tables in meeting and dining rooms per event client request, but when possible recommend 6' apart seating.
We disinfect points of contact in meeting rooms before each meeting, including chairs, table surfaces/sides and AV.
Please contact us should you have any additional suggestions or concerns.