Planning & Policies


Planning

Overnight Accommodations

  • While room check-in time is 4:00 p.m., you are invited to arrive as early as noon to enjoy the property. Room check-out is noon, though you are welcome to depart later.
  • If you reserved one of our Creek Side rooms, which are only accessible by foot, bellhop service is available at check-in from 4:00 to 5:00 p.m. and at check-out from 10:00 a.m. to 12:00 p.m.
  • For guests staying multiple nights, make-over service is provided from 9:00 to 11:00 a.m. Rooms with a "Do Not Disturb" sign on the door will not be made-over.
  • As a reminder, in-room entertainment is only available by streaming. While you do not need a roku account to view television programming, you will need your username and password to access your streaming accounts (i.e. netflix, hulu, etc.).
  • Evins Mill does not provide in-room (or out-of-room) safes where guests may store valuables.


Meal Services

  • Full meal service is built into every room reservation and does not require separate arrangements.
  • Hors d'oeuvres are available as early as 6:00, followed by dinner service at 7:00. Breakfast is served from 9:00 to 10:00. Except for sack lunches scheduled on the day of arrival, sandwich selections for lunch may be tendered on-site.
  • If you have special dietary needs or requests not already recorded in your reservation, please alert us so we can prepare your meals accordingly.
  • Reservations for specific tables may not be made in advance but are available on a first-come, first-serve basis.
  • Beer, wine & mixed drinks are available but not included. You are welcome to bring your own wine to dinner for a modest corkage fee. For a sampling of our wine list, click here.
  • The attire for a stay at Evins Mill is comfortable and casual. We request resort casual attire for the evening meal, with an emphasis on casual. Walking or hiking shoes are suggested for hikes to Carmac Falls.
  • Should you wish to leave a gratuity, you may do so at check-out, OR on the dinner table for your server or in your room for housekeeping. As a guide, the imputed value of dinner is $65 per guest.


Time & Place

  • For a property map and overview of on-site activities, click here.
  • Evins Mill offers two Level 2 Electric Vehicle Charging Stations, available on a first-come, first-serve basis. Stations will service all electric vehicles, though Teslas will require an adaptor.
  • For directions, click here.
  • Evins Mill is on Central Standard Time.


General Policies

Securing Room & Dinner Reservations

To secure dinner-only and room reservations, Evins Mill requires a credit card on file but with one exception does not process payment in advance. To secure the three-bedroom Halcyon Penthouse, Evins Mill will process the card on-file for $300/night.

Room Cancellations

  • To discourage would-be patrons from reserving rooms unless they are confident of their travel plans, Evins Mill charges a modest cancellation fee of $25/room night regardless of how far in advance the cancellation is communicated. 
  • To avoid a full cancellation charge, guests must call in a cancellation seven days prior to their arrival date. For example, a Friday room reservation requires notification by 5:00 p.m. the preceding Friday.

  • For reservations secured less than seven days in advance, guests must call in a cancellation the day after making the reservation to avoid a full cancellation charge. For example, a Friday room reservation secured the preceding Tuesday requires notification by 5:00 p.m. on Wednesday.

  • In the case of a late cancellation and Evins Mill is able to re-book the cancelled room, "no harm, no foul." If Evins Mill is unable to re-book the room, it will process the card on file 50% of the value of the reservation. 
  • If the late cancellation is the result of impassable roads, guests may apply the full 50% to a future reservation within the next year on any night(s), subject to regular reservation guidelines. 
  • If the late cancellation is for any other reason and is communicated by 10:00 a.m. on day of check-in, guests may apply the full 50% to a future reservation within the next year, but only on designated evenings
  • If the late cancellation is communicated after 10:00 a.m. on day of check-in, guests may apply half of that 50% to a future reservation within the next year, but only on designated evenings.
  • When applying the 50%, or half the 50%, to a future stay, it must be applied to a reservation with the same number of room nights as the original reservation. For example, the fee associated with a cancelled two-night reservation must at minimum be applied to a future two-night reservation, or to two one-night reservations.


Dinner/Brunch Cancellations

To cancel a dinner or brunch reservation and avoid a potential penalty, guests must call by 5:00 p.m. the day prior to the reservation. In the case of a late cancellation, if Evins Mill is able to re-book the table, "no harm, no foul." If Evins Mill is unable to re-book the table, it will process the card on file for 50% of the value of the reservation. Guests may not apply that 50% payment to a future reservation. 

Day-Tripper Pre-Payments & Cancellations

Day-tripper reservations require pre-payment in full. To cancel a day-tripper reservation and avoid penalty, guests must call in a cancellation by 5:00 p.m. the day prior to the reservation, in which case Evins Mill will apply the pre-payment to a future reservation. In the case of a late cancellation, pre-payments are forfeited.

Elopement Cancellations

To secure their services, our elopement partners at We Eloped Nashville require a 50% deposit at the time of booking and the remaining 50% one month prior to the elopement date. Deposits to We Eloped Nashville are non-refundable, though in some circumstances may be applied toward a future date, as long as it is within one year of the originally schedule date. In such cases, the deposit or deposits must be applied toward the same package originally booked rather than a more modest package.

Evins Mill requires a $500 deposit one month from the elopement date. The Evins Mill elopement deposit, which is separate from room reservations, is non-refundable but may be applied toward a future date, as long as it is within one year of the originally scheduled date.


Left & Found

  • Evins Mill stores, labels, and registers left items at its "left & found" container in the Main Lodge office and retains such items for 60 days, at which point it will dispose of unclaimed items.
  • Upon request, Evins Mill can mail left items to their owners and requests the latter cover the postage. Or for guests who live in the Nashville area, Evins Mill can transport left items to its Nashville office where they can be retrieved at no charge.
  • Should a guest depart with room key in pocket, they may remit the key to P.O. Box 606, Smithville, TN 37166, or if more convenient may drop it off at our Nashville office at 2820 Dogwood Place, Suite 102, Nashville, TN 37204.


Other

  • Firearms are not permitted in publicly accessible spaces or within overnight accommodations, including the Main Lodge, Gristmill, Creek Side Guest Houses, Solstice Lodge or on the grounds in general, as authorized by T.C.A. 39-17-1359.

  • Evins Mill is the exclusive provider of beer & mixed drinks in public spaces with one exception - guests may provide their own wine at dinner for a modest corkage fee.

  • Guests hike and swim at their own risk. 
  • We have been friends to multiple non-human creatures for many years and like many folks prefer not to board our pets while away. That said, we've also found that not everyone is as fond of our furry friends as we may be. To that end, pets are not invited, aside from certified service animals. Please see below for information about South Paw Bed & Bath. 


South Paw Bed & Bath

We warmly recommend Southpaw Bed & Bath, a pet-boarding & grooming facility less than 10 miles from Evins Mill, owned and operated by a former veterinarian technician. As clients of Southpaw, we speak from experience and recommend them highly. For more information, call 615.597.8252.


Texting Policies

Evins Mill Texting Policy

1. Overview

Evins Mill provides SMS-based communication to its members for customer service-related updates and broker communications. By opting in, members agree to receive text messages related to their account, requests, and interactions with Evins Mill.

2. Message Content & Frequency

* Members will receive messages from an Evins Mill representative regarding requested services and account information.
* Message frequency may vary based on member activity and engagement.
* Standard message and data rates may apply.

3. Opt-In Policy

Evins Mill collects opt-in consent verbally from its members. Members may opt-in to receive messages:

* In person at a Evins Mill physical location.
* Over the phone when calling a Evins Mill representative.

During the opt-in process, members are informed of the following:

* "Message and data rates may apply."
* "Message frequency may vary."
* "You can text HELP for support or STOP at any time to unsubscribe."
* "Your phone number will not be shared with third parties."

Sample Opt-In Message: "Thank you for opting in to receive recurring messages from Evins Mill. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to cancel."

4. Opt-Out Policy: Members can opt out of receiving text messages at any time.

How to Opt-Out: Reply STOP to the number that has sent you messages.

Important Notes:

* Processing an opt-out request may take up to 24-48 hours.
* Opting out means you will no longer receive customer service-related text messages.
* To re-opt-in, contact Evins Mill customer support at 615-269-3740 or reservations@evinsmill.com.

Sample Opt-Out Message: "You have successfully opted out of messages from Evins Mill. You will receive no further messages."

5. Help & Support: For assistance, members can:

* Text HELP for support instructions.
* Call Tradebank at 615-269-3740.
* Email reservations@evinsmill.com.

Sample Help Message: "Thank you for reaching out to Evins Mill. Please call us at 615-269-3740 or email us at reservations@evinsmill.com for support. Reply STOP to opt-out."

6. Data Privacy & Security

* Evins Mill does not sell or share members' phone numbers with third parties.
* All collected phone numbers are used strictly for communication related to customer services.

7. Policy Updates

Evins Mill reserves the right to update this texting policy at any time. Continued use of Tradebank's texting services after policy changes will be considered consent to the updated terms.